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Customer Connection Host

  • £9.3 - £10.5 per hour
  • Middlesex
  • Posted: 19/09/2019
  • Permanent
  • Job Ref: 461101648

Job Details

Customer service

Do you enjoy helping and provide excellent customer service?

If you have said yes to above, we are looking for Customer Service Agents to work in Heathrow Airport.


Receiving calls from passengers, customer airlines, handling agents and courier services

Handling passenger complaints (lost, damaged baggage)

Communicating and tracing baggage

Updating of files, systems

Baggage process for re-flight or delivery

Monitoring of files and system

Dealing with emails and telephone inquiries

Heavy lifting and carrying of passenger language on occasional basis (Manuel handling training will be provided).

Essential Skills:

Excellent Customer Service

Strong communication and interpersonal Skills

Fluent in English (if you know another language it will be an advantage)

Ability to manage multiple computerised systems

Problem solver