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Customer Service Agent

  • £9 - £10 per annum
  • Hayes
  • Posted: 25/11/2019
  • Permanent
  • Job Ref: 461102584

Job Details

Are you a perfectionist? Do you enjoy meeting new people and helping customers? Do love to give every customer the perfect customer service?

If you have answered yes I would like to talk to you about an exciting opportunity within Heathrow Airport as a Customer Service Agent.

The customer service agent will assist with the controlling of passengers entering the security zones of the airport and guide them through security in a safe and formal manner. You will be helping passengers to get to their connection flights & helping passengers to get to the right gate at the right time.

Main Duties & Responsibilities of the Customer Service Agent:

• Greet customers in a courteous manner.

• Guide passengers through airport security, support passengers with connection flights and provide an excellent service to passengers with Mobility

• Managing passenger queues in order to prevent overcrowding

Experience & Skills Required:

• Excellent communication skills

• The ability to remain calm

• Courteous and friendly

• The ability to work shifts, including weekends

• The ability to stand for long periods

We would like to hear from individuals that have experience as a Customer Service Agent, Call Centre Agent, Retail Assistant, Security Guard, Steward, Meet & Greet Staff, Customer Service Ambassador, Lounge Assistant, Check In Agent or Passenger Service Agents.

Successful applicants must be able to provide a 5 year checkable history for referencing purposes and will also be subject to security and criminal record check.

Aviation Recruitment Network Limited is acting as an Employment Business.